Mountain Lodge Booking Revolution
Next.jsNode.jsPostgreSQLStripe

Mountain Lodge Booking Revolution

Alpine Vista LodgeHospitality

Transforming the guest booking experience for a luxury mountain lodge in Crested Butte

The Challenge

Managing seasonal bookings and staff scheduling across multiple properties while maintaining the personal touch that guests expect from a boutique mountain lodge.

Our Solution

Custom booking system with integrated staff management, automated guest communications, and a user-friendly interface that maintains the lodge's premium brand experience.

Impact

50% reduction in booking management time, 35% increase in direct bookings, and improved guest satisfaction scores.

Project Overview

Alpine Vista Lodge needed a modern booking system that could handle their complex requirements while maintaining the high-touch, personal service their guests expect. The challenge was to automate routine tasks without losing the boutique feel that makes them special.

Key Features

Smart Booking Calendar

  • Real-time availability across all properties
  • Dynamic pricing based on season and demand
  • Integrated weather forecasts
  • Automated cross-selling of add-on services

Staff Management

  • Intelligent scheduling system
  • Task assignment and tracking
  • Mobile-first interface for staff
  • Real-time notifications

Guest Communication

  • Automated but personalized pre-arrival communications
  • Digital concierge service
  • Post-stay feedback collection
  • Custom guest profiles and preferences

Technical Implementation

The solution was built using a modern tech stack that ensures reliability and scalability:

  • Next.js Frontend: Delivers a fast, responsive user experience
  • Node.js Backend: Handles complex business logic and integrations
  • PostgreSQL: Manages relational data with high performance
  • Stripe: Secure payment processing with flexible options

Results and Impact

The new system has transformed Alpine Vista Lodge's operations:

  • Efficiency: 50% reduction in time spent on booking management
  • Revenue: 35% increase in direct bookings
  • Guest Satisfaction: Improved review scores and repeat bookings
  • Staff Productivity: 40% reduction in administrative tasks

Future Plans

We continue to work with Alpine Vista Lodge to enhance their digital presence:

  • Mobile app for staff and guests
  • Enhanced analytics dashboard
  • Integration with local activity providers
  • AI-powered pricing optimization
"Eric transformed our booking process completely. His understanding of both technology and the local tourism industry made him the perfect partner for our digital transformation."
Sarah Thompson
Sarah Thompson
Owner, Alpine Vista Lodge