Mountain Lodge Booking Revolution
Transforming the guest booking experience for a luxury mountain lodge in Crested Butte
The Challenge
Managing seasonal bookings and staff scheduling across multiple properties while maintaining the personal touch that guests expect from a boutique mountain lodge.
Our Solution
Custom booking system with integrated staff management, automated guest communications, and a user-friendly interface that maintains the lodge's premium brand experience.
Impact
50% reduction in booking management time, 35% increase in direct bookings, and improved guest satisfaction scores.
Project Overview
Alpine Vista Lodge needed a modern booking system that could handle their complex requirements while maintaining the high-touch, personal service their guests expect. The challenge was to automate routine tasks without losing the boutique feel that makes them special.
Key Features
Smart Booking Calendar
- Real-time availability across all properties
- Dynamic pricing based on season and demand
- Integrated weather forecasts
- Automated cross-selling of add-on services
Staff Management
- Intelligent scheduling system
- Task assignment and tracking
- Mobile-first interface for staff
- Real-time notifications
Guest Communication
- Automated but personalized pre-arrival communications
- Digital concierge service
- Post-stay feedback collection
- Custom guest profiles and preferences
Technical Implementation
The solution was built using a modern tech stack that ensures reliability and scalability:
- Next.js Frontend: Delivers a fast, responsive user experience
- Node.js Backend: Handles complex business logic and integrations
- PostgreSQL: Manages relational data with high performance
- Stripe: Secure payment processing with flexible options
Results and Impact
The new system has transformed Alpine Vista Lodge's operations:
- Efficiency: 50% reduction in time spent on booking management
- Revenue: 35% increase in direct bookings
- Guest Satisfaction: Improved review scores and repeat bookings
- Staff Productivity: 40% reduction in administrative tasks
Future Plans
We continue to work with Alpine Vista Lodge to enhance their digital presence:
- Mobile app for staff and guests
- Enhanced analytics dashboard
- Integration with local activity providers
- AI-powered pricing optimization
"Eric transformed our booking process completely. His understanding of both technology and the local tourism industry made him the perfect partner for our digital transformation."
